Privacy Policy

Effective Date: August 26, 2026

1. Who We Are

Smart Home Security is operated by Murrays Empire LLC.

Smart Home Security provides marketing, customer-intake, informational, and referral services relating to home-security and smart-home products and services.

Smart Home Security is not itself the customer's alarm monitoring company, equipment manufacturer, installation company, financing company, billing company, emergency dispatch center, or ongoing security-service provider.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Smart Home Security website and information provided directly to Smart Home Security in connection with a website inquiry or referral request.

This Privacy Policy does not control the privacy practices of an independent third-party security provider after that provider receives your information.

Third-party providers may maintain their own privacy policies, customer agreements, data practices, and security procedures.

3. Information We May Collect

Depending on how you interact with the website, we may collect the following information:

• your full name;
• your telephone number;
• your email address;
• your service or property address;
• your selected or requested security package;
• the name of a person who referred you, if you voluntarily provide it;
• whether you provided the requested website contact consent;
• information contained in communications you send to us;
• information you voluntarily provide while asking questions or requesting assistance; and
• basic technical information associated with use of the website.

4. Technical and Website Information

When you visit a website, hosting, security, and other technical service providers may automatically receive information relating to the website request.

Depending on the service involved, this information may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring website or page;
• date and time of the request;
• pages requested;
• security or anti-abuse information; and
• other basic server or website activity data.

5. How We Collect Information

We may collect information in several ways.

These include:

• information you enter directly into our website request form;
• information you provide when communicating with us;
• information received from a person who makes an authorized referral;
• information received from an applicable security provider concerning the status of a referral; and
• technical information processed automatically by website hosting, security, and form-processing systems.

6. How We Use Personal Information

We may use personal information for purposes including:

• responding to your inquiry;
• determining which security package or provider may be relevant to your request;
• connecting you with an applicable security provider;
• sending your requested information to the provider handling the referral;
• communicating with you regarding your inquiry;
• coordinating next steps relating to your request;
• maintaining records of leads and referrals;
• determining the status of a referral;
• administering qualifying referral or promotional programs;
• detecting spam, fraud, abuse, or unauthorized website activity;
• protecting the security and operation of the website;
• complying with applicable legal requirements; and
• maintaining appropriate business records.

7. Sharing Information With Security Providers

Smart Home Security is a referral website.

When you submit a request asking for information about home-security services, we may provide information from your request to an applicable third-party security provider.

Information shared with a provider may include:

• your name;
• telephone number;
• email address;
• service address;
• package selection;
• referral information;
• information relevant to your requested service; and
• other information you voluntarily provide for the purpose of completing your request.

This sharing allows the applicable security provider to contact you, evaluate your request, confirm service availability, discuss pricing and equipment, schedule installation when appropriate, and establish a provider account if you choose to proceed.

8. Independent Provider Privacy Practices

After personal information is provided to an independent security provider, that provider may process the information according to its own privacy policy, customer agreement, legal obligations, and business practices.

Smart Home Security does not control the independent privacy practices of a third-party security provider.

Customers should review the applicable provider's privacy policy and account documents for information about how that provider collects, uses, retains, shares, or otherwise processes personal information.

9. Referral Compensation

Smart Home Security may receive a referral fee, commission, marketing payment, or other compensation when a referred customer completes a qualifying transaction with an applicable security provider.

Information concerning the status of a referral may therefore be exchanged between Smart Home Security and the applicable provider when reasonably necessary to determine whether the referral was received, approved, scheduled, installed, activated, or otherwise qualified for compensation.

10. Website Hosting — Netlify

The Smart Home Security website is hosted using Netlify.

As part of providing website hosting, security, delivery, and technical services, Netlify may process technical information associated with requests made to the website.

Netlify maintains its own privacy, security, and data processing practices.

11. Website Forms — Web3Forms

Smart Home Security currently uses Web3Forms to process website form submissions.

When you submit our customer request form, the information entered into the form is transmitted to Web3Forms for processing and delivery to the email destination associated with our form.

Web3Forms operates as a separate technology service and maintains its own privacy, security, logging, and data processing practices.

Third-party service practices may change over time, and their handling of information is also governed by their applicable policies and terms.

12. Email and Other Technology Providers

Information submitted through the website may also be processed by email providers, hosting providers, security services, or other technology companies used to operate the website and receive customer inquiries.

We may use service providers when reasonably necessary to operate the website, maintain records, communicate with customers, prevent fraud, or provide our referral services.

13. Sensitive Information

If an actual security provider requires payment, identity-verification, financing, or account-security information, that information should be submitted directly through the secure process designated by that provider.

14. Cookies and Similar Technologies

Hosting, security, form-processing, or other technology services used by the website may use cookies, logs, local storage, device information, or similar technologies as necessary to operate, protect, or maintain their services.

If Smart Home Security later adds additional analytics, advertising, or tracking technologies that materially change our information practices, this Privacy Policy may be updated accordingly.

15. Data Retention

Smart Home Security may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention may depend on factors including:

• whether the request remains active;
• whether follow-up is still reasonably expected;
• referral tracking requirements;
• recordkeeping needs;
• fraud-prevention needs;
• dispute resolution;
• legal requirements; and
• legitimate business-record purposes.

Information processed by independent third-party providers may be retained according to those providers' own retention practices.

16. Data Security

We take reasonable administrative and technical steps intended to protect personal information appropriate to the nature of the information and our operations.

However, no website, email system, network, Internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should avoid submitting information through this website that is not necessary for the referral or inquiry.

17. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply to Smart Home Security and your information, you may have certain rights regarding personal information.

Applicable rights may include the right to:

• ask whether we process personal information about you;
• request access to certain personal information;
• request correction of inaccurate information;
• request deletion of certain personal information;
• request a portable copy of certain information when required by applicable law; and
• exercise applicable opt-out rights where required by law.

These rights are subject to applicable legal requirements, exceptions, identity verification, and limitations.

18. Requests Concerning Your Personal Information

If you want to ask about personal information you previously submitted to Smart Home Security, request a correction, or request deletion where applicable, you may contact Smart Home Security through the contact methods available on this website.

We may need to verify your identity before providing, correcting, or deleting information in order to protect customers from unauthorized requests.

We will review privacy requests and respond as required by applicable law.

A request made to Smart Home Security concerning our records does not automatically require an independent security provider to delete or change information that provider separately maintains.

If you want to exercise rights concerning information held by your actual security provider, you may also need to contact that provider directly.

19. Referral Information and Unrelated Marketing

Information submitted through our customer request form is intended to be used for the security inquiry, referral, follow-up, recordkeeping, and related purposes described in this Privacy Policy.

We do not intend to disclose customer lead information to unrelated third parties solely so those unrelated parties can build independent marketing lists.

Information may nevertheless be shared when reasonably necessary with an applicable security provider or technology service provider as described in this Privacy Policy.

20. Legal Requirements and Protection of Rights

We may disclose information if reasonably necessary to:

• comply with applicable law;
• respond to a lawful court order, subpoena, or other legal process;
• cooperate with appropriate governmental or law enforcement authorities when legally required;
• investigate suspected fraud or abuse;
• protect the security or integrity of our website;
• protect the rights or safety of Smart Home Security, Murrays Empire LLC, customers, or others; or
• establish, exercise, or defend legal claims.

21. Business Transfers

If Murrays Empire LLC or the Smart Home Security business is involved in a merger, acquisition, sale, restructuring, financing, transfer of business assets, or similar transaction, relevant business records may be transferred as part of that transaction, subject to applicable law.

22. Children's Privacy

This website is intended for adults seeking information about home-security services.

The website is not directed to children under 13, and we do not knowingly request personal information from children under 13 through our customer request form.

Requests intended to lead to a security-service agreement should be submitted by an adult who has appropriate authority concerning the service property.

23. Third-Party Websites

The Smart Home Security website may link to third-party websites or services.

We do not control the privacy or security practices of independent third-party websites.

Visiting or using a third-party website is subject to that third party's policies and terms.

24. Security-Provider Accounts

Once a customer establishes an account directly with a security provider, the provider is responsible for the privacy practices associated with that provider account.

Questions involving provider billing records, payment information, monitoring records, equipment data, account credentials, security codes, provider applications, or provider account history should generally be directed to the actual security provider.

25. Service Cancellation and Privacy

Smart Home Security's handling of customer information is separate from the cancellation of a customer's security-service agreement.

Requesting deletion of information from Smart Home Security does not cancel an active security or monitoring account with a third-party provider.

Customers who wish to cancel or modify their security service must contact the actual security company providing and servicing the account directly.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, referral process, technology providers, security providers, business practices, or applicable legal requirements.

The Effective Date shown at the top of this page identifies the current version.

27. Contact

Questions regarding this Privacy Policy or personal information submitted through the Smart Home Security website may be directed to Smart Home Security using the contact methods available through this website.

Please do not include Social Security numbers, payment card numbers, account passwords, alarm codes, or other highly sensitive credentials when making a general privacy inquiry.